About the Housekeeping Awards
The AHLA has delivered Alberta’s Housekeeping Award in conjunction with Travel Alberta and the Government of Alberta since 1983. These awards recognize the highest standards of excellence in cleanliness, maintenance, and state of repair for hotels and motels that participate in Check In Canada. They are the only awards of their kind in Canada’s hospitality industry and are highly coveted by hoteliers and their staff.
All properties that are members of the AHLA will receive quarterly Housekeeping Reports, and are considered each year for the Housekeeping Award.
Each property’s Housekeeping Report is based only on guest feedback related to cleanliness, maintenance, and state of repair. The AHLA uses verified guest reviews provided by TrustYou to generate a Housekeeping Score for each property. To create the Housekeeping Score, the AHLA requires:
- A minimum of 4 guest mentions to create a score for each element, and
- A minimum of 5 elements have scores, including the elements of Housekeeping and Room Cleanliness.
The AHLA uses this score to recognize excellence in cleanliness, maintenance, and state of repair with the Housekeeping Award.
Starting in 2020, all AHLA members will receive Housekeeping Reports and will be considered for a Housekeeping Award. The requirement to participate in Check In Canada has been eliminated.