Please note: In light of the impacts of COVID-19 on Alberta’s hotel industry, the AHLA’s Board of Directors has paused the Housekeeping Award program.
About the Housekeeping Awards
The AHLA has delivered Alberta’s Housekeeping Award in conjunction with Travel Alberta and the Government of Alberta since 1983. These awards recognize the highest standards of excellence in cleanliness, maintenance, and state of repair for hotels and motels. They are the only awards of their kind in Canada’s hospitality industry and are highly coveted by hoteliers and their staff.
All properties that are members of the AHLA will receive quarterly Housekeeping Reports, and are considered each year for the Housekeeping Award.
To be considered for a Housekeeping Award, a property must:
- Comply with the Health Code, Fire Code, & Section 7 of the Innkeepers Act;
- Have been in operation for at least three months; and
- Demonstrate excellence in guest reviews related to cleanliness, maintenance, and state of repair.
Properties receive quarterly reports throughout the year to help them recognize areas of improvement and understand their eligibility for the award.
Each property’s Housekeeping Report is based only on guest feedback related to cleanliness, maintenance, and state of repair. The AHLA uses verified guest reviews provided by TrustYou to generate a Housekeeping Score for each property. To create the Housekeeping Score, the AHLA requires:
- A minimum of 4 guest mentions to create a score for each element, and
- A minimum of 5 elements having scores, including the elements of Housekeeping and Room Cleanliness.
In identifying properties to receive the Housekeeping Award, the AHLA considers these same consumer reviews to get a comprehensive view of your guests’ experience. By creating a detailed breakdown of your TrustScore™, the AHLA generates your Housekeeping Score, which is an aggregate of only those elements that relate to cleanliness, maintenance, and state of repair.
Considering consumer reviews and a detailed breakdown of TrustScore™ data helps the AHLA to see a property as guests do. The inherently subjective nature of consumer reviews is considered during the Housekeeping Award selection process. Management responses to positive and negative reviews are also considered.