The AHLA’s new virtual education series is designed to keep you informed on the pressing challenges facing hotels. Our in-house experts and trusted partners will offer potential solutions to help your hotel achieve operational excellence, while prioritizing the safety of guests and staff. Topics will touch on health and safety, risk management, loss prevention, and environmental sustainability.
Why should I join these webinars?
Many reasons! These webinars will address a wide variety of topics, from improving health and safety at your property and lowering insurance and WCB claims to ensuring emergency preparedness and implementing environmentally friendly work practices. This is your opportunity to learn from industry experts, ask questions, and hear the concerns of other Alberta hotels.
We understand it can be difficult to find quality health and safety content and training for your staff. The AHLA has invested in the virtual education series to ensure your employees have a trusted educational resource to turn to.
Who should attend?
Each webinar will appeal to a slightly different audience depending on the topic, but everyone is welcome! Target audiences may include health and safety committee members or representatives, departmental supervisors, general managers, and anyone looking to achieve operational excellence at their hotel.
Cyber and Privacy Risks in Hospitality
It is no secret that cyber threats continue to plague the hospitality industry in a big way. With a high volume of transactions and customers, the hospitality industry can be attractive targets for data breaches, ransomware, wire fraud and other cyberattacks. This presentation will provide you with an overview of the current and emerging cyber security risks, the legal implications following a cyber attack or a data breach, and how you can be prepared.
Presented by: Mouna Hanna. Ms Hanna has been practicing insurance defense litigation since being called to the Ontario Bar in 2012 and is the Canadian lead of the Cyber and Privacy Liability Practice Group. In 2021, Mouna was recognized as a “Leading Lawyer to Watch” in commercial insurance. Her practice includes claims involving cyber and privacy breaches, professional liability, employment and human rights, complex personal injury, occupiers’ liability, liquor liability and sports and recreation.
Date: October 27, 2022
How to Manage Workplace Bullying & Harassment
Join the AHLA and ARETE Conflict Training Specialists for this one hour webinar on Workplace Bullying and Harassment. Hotel managers, supervisors and front line employees will learn practical skills, confidence and motivation to effectively address bullying, harassment and other unwanted behaviours in the workplace.
This webinar will incorporate realistic video review and analysis and attendees will be provided with practical communication strategies for supporting a professional, productive, and respectful workplace.
Hosted by: ARETE Training
Date: September 7th
Violence Prevention and De-escalation (May 12, 2022)
Guest speaker: ARETE Training (workplace conflict specialists)
We know as hoteliers, your goal is to work with your staff to provide best in class service to guests. However, we also know that working in the service industry can sometimes present challenges. It’s critically important that staff are trained on how to respond to and manage a full range of human emotions and behaviors.
Workplace Violence Prevention and De-escalation training gives employees the practical skills needed to effectively respond to and safely manage a full range of behaviours, from low-level agitation and verbal abuse through to escalated behaviours, threats, and acts of violence. As a result, workers assume greater responsibility for their safety, while recognizing their critical role in responding to situations and behaviours.
View the Violence Defusing Summary
Visit our safety training website for more violence prevention training — FREE for Safety Subscribers
Preventing Water Damage & Flooding at Your Hotel (March 23, 2022)
Guest speaker: Western Financial Group
This webinar covers:
- Interior and exterior sources of water damage
- Preventing water damage
- Emergency response planning
- Insurance and costs
Watch the recording
Download resources to use at your hotel
If you have any questions, please contact WeHelpHotels@ahla.ca.