2019 marks 100 years of history for the Alberta Hotel & Lodging Association. So many people have contributed to the success of the AHLA – now we’re celebrating the history of our organization, and most importantly, the history of our members.

This year, convention delegates will:

  • Celebrate the AHLA’s Centennial anniversary at the historical Fairmont Banff Springs Hotel!
  • Learn from speakers at 12 business sessions geared toward hospitality professionals
  • Attend the only accommodation industry trade show in Alberta to see new products, meet suppliers, and discover the latest technology your property can use.
  • Take part in discussions on the economic and political realities affecting our industry, expanding your perspective on key industry issues.
  • Celebrate with your colleagues and award winners at the Gold Key, Employer of Choice, and Housekeeping Awards ceremonies.

Convention Dress:

Convention dress is business casual, except for the following:

Housekeeping Awards Gala – cocktail/business attire
Chairman’s Dinner – black tie

Registration Desk Hours:

Sunday: 2:00 p.m. – 9:00 p.m.

Monday: 7:30 a.m. – 7:00 p.m.

Tuesday: 7:30 a.m. – 1:00 p.m.

Cash bars are available at all receptions & dinners.

7:00 p.m. – 10:00 p.m.  Centennial Speakeasy

2019 marks 100 years of history for the Alberta Hotel & Lodging Association. So many people have contributed to the success of the AHLA – join us in celebrating the history of our members and our organization. Best Western Hotels and Resorts invites you to take a step back in time to where it all began – the Prohibition era – and reunite with former colleagues as we celebrate the history of the AHLA and the people of our industry.

Sponsored by:

1:00 p.m. – 6:00 p.m. Centennial Lounge | Oak Room

Take a stroll down memory lane! Come see photos and memorabilia from the history of the AHLA and Alberta’s hospitality industry. Relax, reconnect, and reminisce with your fellow AHLA alumni in this cozy lounge.

Bar open from 3:00 p.m. – 6:00 p.m.

2:00 p.m. – 9:00 p.m. Delegate Registration| Van Horne Foyer

4:00 p.m. – 5:30 p.m. Alberta Hotel & Lodging Association Annual General Meeting | Baron Shaughnessy

Members saw some major challenges in 2018 – changes to labour laws, legalized marijuana, the growth of short-term rentals, and much more. Join your Board of Directors and CEO Dave Kaiser for a full account of how the AHLA supports you.

Membership dues must be paid in full to attend.

6:00 p.m. – 9:00 p.m.  Trade Show & Reception
Sponsored by:

7:30 a.m. – 7:00 p.m. Delegate Registration | Van Horne Foyer

8:00 a.m. – 10:00 a.m.  Opening Breakfast | Alhambra Ballroom

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8:00 a.m. – 10:00 a.m. Opening Keynote

It Takes a Team
Speaker:  Darby Allen
During the catastrophic Alberta wildfires, fire chief Darby Allen shot to global acclaim for guiding the 88,000 residents of Fort McMurray to safety with no loss of life—the largest evacuation in Canadian history. Now, he offers guidance on how to be a stoic, quick-thinking leader in tough situations. We all face emergencies and crises—Allen shows us how to overcome them.

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10:00 a.m. – 1:30 p.m.  Trade Show & Lunch | Van Horne Ballroom

Don’t miss the second half of one of Canada’s most popular hospitality industry trade shows and win fantastic prizes offered by our exhibitors. Be sure to visit each booth for more chances to win!

Lunch served from 11:30 a.m. to 1:00 p.m.

Vote for your favorite trade show booth by 12 noon.

Passport prize draws start at 12:30 p.m. sharp.

1:00 p.m. – 6:00 p.m.

Centennial Lounge | Oak Room

Take a stroll down memory lane! Come see photos and memorabilia from the history of the AHLA and Alberta’s hospitality industry. Relax, reconnect, and reminisce with your fellow AHLA alumni in this cozy lounge.

Bar open from 3:00 p.m. – 6:00 p.m.

1:45 p.m. – 3:00 p.m.  Business Sessions

Liquor & Cannabis: Are You Liable? | Sir Edward Beatty
With the recent legalization of recreational cannabis, you likely have many questions on legal responsibilities. As an insurance defense lawyer who specializes in the area of hospitality risks, Lorne Folick is ready to answer your burning questions on liquor and cannabis liability.

Serving Guests with Disabilities | D.C. Coleman
As the population ages, hotels will need to accommodate guests with a variety of different needs.  This session will help you understand how to serve guests with disabilities, including appropriate language, myths and misconceptions, and much more.

Improving Hotel Performance—Success is in the Numbers | Baron Shaughnessy
Join Emile Gourieux as he walks through best practices in using the STAR report to improve hotel performance. From rate management to marketing and budgeting decisions, he will share tips he has learned from years of using the reports as a hotel manager.

3:00 p.m. – 3:15 p.m. Coffee Break

Sponsored by:

3:15 p.m. – 4:30 p.m.  Business Sessions

Destination Employment: A Labour Shortage Solution | Baron Shaughnessy
Newcomers to Canada want meaningful employment in hotels around Alberta – find out how the Destination Employment program can help you tap into this new labour pool.

Understanding Alberta’s New OH&S Rules | Sir Edward Beatty
Is the new Alberta Occupational Health Safety Legislation leaving you feeling confused? Are you wondering what the new legislation requires of you? Join Erica Blewett from the Alberta Hospitality Safety Association for an overview of new requirements around committees, representatives, and mandatory training courses.

Alberta’s Energy Market and Solar for Hotels | D.C. Coleman
EnmaxWith all the information out there about Alberta’s energy market, it can be a challenge to navigate. Join ENMAX for a session to help you make energy decisions with confidence. They’ll discuss recent market events and their potential impacts on energy prices, as well as how ENAMX Energy’s solar program may benefit your property.

3:15 p.m. – 4:15 p.m. Fairmont Banff Springs Hotel Tour

Take a unique guided tour behind the scenes at one of Alberta’s premier resort properties. This tour will focus exclusively on housekeeping and grounds maintenance. Learn what it takes to make this grand hotel run smoothly on a daily basis! Please meet outside the Van Horne Foyer.

5.00 p.m. Housekeeping Award Presentations | Van Horne C

2018 Housekeeping Award recipients will be presented with their award at this ceremony in advance of the Housekeeping Awards Gala.

Housekeeping Award Presentation Times

6:00 p.m. – 7:00 p.m. Cocktail Reception | Van Horne Foyer

Sponsored by:

7:00 p.m. Housekeeping Awards Gala | Van Horne Ballroom

Join us in recognizing the hard working individuals who consistently deliver the highest level of cleanliness to visitors. Front line staff from all over Alberta will come together to honour the hard work and attention to detail that goes into achieving the coveted Housekeeping Award at this legendary industry event.

7:30 a.m. – 1:00 p.m. Delegate Registration | Van Horne Foyer

8:00 a.m. Sunshine Breakfast | Van Horne Ballroom

Hotel Association of Canada’s Director of Government Relations Alana Baker will provide an update on the Association’s targeted advocacy issues – short-term rentals and labour – and will share what HAC has in store for 2019.

Sponsored by:

9:00 a.m. – 10:15 a.m.  Business Sessions

7 Secrets To Creating a Financially Engaged Leadership Team| Sir Edward Beatty
Learn David Lund’s 7 Secrets to improving your financial communication for a more engaged leadership team, more profit, and more fun.

Alberta Accommodation Outlook |Baron Shaughnessy
A convention classic, David Ferguson will give owners and general managers a comprehensive outlook on the current and future state of Alberta’s accommodation industry. Walk away with solid market intelligence on the state of Alberta’s lodging sector, current existing economic and market conditions, and projected supply and demand.

The Communication Styles of Introverts Vs. Extroverts|D.C. Coleman
Margot Ross Graham will explain why employees often fail to get along and what the best communication approach is for different personality types. This session may not solve all your communication challenges – but it will help you understand why you have them in the first place.

Coffee Break 10:15 a.m. – 10:30 a.m.

Sponsored by:

10:30 a.m. – 11:45 a.m.  Business Sessions

Insight on Government | Sir Edward Beatty
Join Paul McLoughlin for an insider’s view of what is driving Alberta politics and government decision making, and how hotels can influence it.

Cannabis 101 with Dr. Ife Abiola | D.C. Coleman
Dr. Ife Abiola will help you understand cannabis, its effects and applications, various products and uses, and methods of consumption. We will clear the air and provide credible information about this complex plant.

Bad For Business: How Employers Can Deal with Problem Employees | Baron Shaughnessy
Join Matt Riskin from Bennett Jones for insight on how to deal with problem employees – especially those who may not be following workplace policies. Receive tips on drafting clear and concise policies to keep your workplace as safe and healthy as possible.

11:30 a.m. Gold Key award Recipients’ Check-In | Van Horne C

Gold Key recipients are asked to check in prior to attending the Gold Key Awards Luncheon.

12:00 p.m. Gold Key Awards Luncheon | Van Horne Ballroom

The AHLA’s Gold Key Award recognizes long term front line staff and supervisors from properties across Alberta. Celebrate the employees who have committed themselves to Alberta’s tourism & hospitality industry!

Sponsored by:

1:00 p.m. – 6:00 p.m.

Centennial Lounge | Oak Room

Take a stroll down memory lane! Come see photos and memorabilia from the history of the AHLA and Alberta’s hospitality industry. Relax, reconnect, and reminisce with your fellow AHLA alumni in this cozy lounge.

Bar open from 3:00 p.m. – 6:00 p.m.

2:00 p.m. – 4:00 p.m Closing Keynote Address: | Baron Shaughnessy & Sir Edward Beatty

Deborah Connors – A Better Place to Work
For many, work is about surviving versus thriving – it doesn’t have to be that way. What if you could apply some simple daily practices to transform your team or organization? Learn to create a better place to work, attract and retain great people, give great customer service, and exceed expectations!

Sponsored by:

5:00 – 6:00 pm Employer of Choice Award Presentations | Ivor Petrak Room

Properties that have achieved the Employer of Choice Award will be presented with their award at a ceremony prior to the evening gala.

Employer of Choice Award Presentation Times

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5:00 – 6:00 pm Employer of Choice Award Reception | Ivor Petrak Room

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6:00 p.m. – 7:00 p.m.  Chairman’s Reception | Conservatory 

7:00 p.m. Chairman’s Dinner & Employer of Choice Celebration| Cascade Ballroom 

Join Leanne Shaw, Chair of the AHLA’s Board of Directors, in honouring the properties that achieved the 2018 Employer of Choice designation, and celebrating the AHLA’s Centennial anniversary

Sponsored by:
Enmax
Register Here