2019 marks 100 years of history for the Alberta Hotel & Lodging Association. So many people have contributed to the success of the AHLA – join us in celebrating the history of our members and our organization. Best Western Hotels and Resorts invites you to take a step back in time to where it all began – the Prohibition era – and reunite with former colleagues as we celebrate the history of the AHLA and the people of our industry.
4:00 p.m. – 5:00 p.m. AHLA AGM
8:00 a.m. – 10:00 a.m. Opening Breakfast
8:00 a.m. – 10:00 a.m. Opening Keynote
It Takes a Team
Speaker: Darby Allen
During the catastrophic Alberta wildfires, fire chief Darby Allen shot to global acclaim for guiding the 88,000 residents of Fort McMurray to safety with no loss of life—the largest evacuation in Canadian history. Now, he offers guidance on how to be a stoic, quick-thinking leader in tough situations. We all face emergencies and crises—Allen shows us how to overcome them.
10:00 a.m. – 1:30 p.m. Trade Show & Lunch
1:45 p.m. – 3:00 p.m. Business Sessions
Serving Guests with Disabilities
Learn how to best serve a guest with a disability including appropriate language to use, myths and misconceptions, and much more.
Improving Hotel Performance—Success is in the Numbers
Join Emile Gourieux as he walks through best practices in using the STAR report to improve hotel performance. From rate management to marketing and budgeting decisions, he will share tips he has learned from years of using the reports as a hotel manager.
3:15 p.m. – 4:30 p.m. Business Sessions
Destination Employment: A Labour Shortage Solution
Newcomers to Canada want meaningful employment in hotels around Alberta – find out how the Destination Employment program can help you tap into this new labour pool.
Understanding New OH&S Rules
Is the new Alberta Occupational Health Safety Legislation leaving you feeling confused? Are you wondering what the new legislation requires of you? Join Erica Blewett from the Alberta Hospitality Safety Association for an overview of new requirements around committees, representatives, and mandatory training courses.
Alberta’s Energy Market and Solar for Hotels
With all the information out there about Alberta’s energy market, it can be a challenge to navigate. Join ENMAX for a session to help you make energy decisions with confidence. They’ll discuss recent market events and their potential impacts on energy prices, as well as how ENAMX Energy’s solar program may benefit your property.
6:00 p.m. – 7:00 p.m. Housekeeping Awards Cocktail Reception
7:00 p.m. – 11:00 p.m. Housekeeping Awards Gala
In partnership with:
8:00 a.m. – 8:50 a.m. Sunshine Breakfast
9:00 a.m. – 10:15 a.m. Business Sessions
7 Secrets To Creating a Financially Engaged Leadership Team
Learn David Lund’s 7 Secrets to improving your financial communication for a more engaged leadership team, more profit, and more fun.
Cannabis 101 with Dr. Ife Abiola
Dr. Ife Abiola will help you understand cannabis, its effects and applications, various products and uses, and methods of consumption. We will clear the air and provide credible information about this complex plant.
The Communication Styles of Introverts Vs. Extroverts
Margot Ross Graham will explain why employees often fail to get along and what the best communication approach is for different personality types. This session may not solve all your communication challenges – but it will help you understand why you have them in the first place.
10:30 a.m. – 11:45 a.m. Business Sessions
Insight on Government
Join Paul McLoughlin for an insider’s view of what is driving Alberta politics and government decision making, and how hotels can influence it.
Alberta Accommodation Outlook
A convention classic, David Ferguson will give owners and general managers a comprehensive outlook on the current and future state of Alberta’s accommodation industry. Walk away with solid market intelligence on the state of Alberta’s lodging sector, current existing economic and market conditions, and projected supply and demand.
Bad For Business: How Employers Can Deal with Problem Employees
Join Matt Riskin from Bennett Jones for insight on how to deal with problem employees – especially those who may not be following workplace policies. Receive tips on drafting clear and concise policies to keep your workplace as safe and healthy as possible.
12:00 p.m. – 1:30 p.m. Gold Key Awards Luncheon
2:00 p.m. – 4:00 p.m Closing Keynote
Deborah Connors – A Better Place to Work
For many, work is about surviving versus thriving – it doesn’t have to be that way. What if you could apply some simple daily practices to transform your team or organization? Learn to create a better place to work, attract and retain great people, give great customer service, and exceed expectations!