Crafting Our Future
The theme of convention this year, Crafting Our Future, is about industry taking control of its future in a thoughtful and innovative manner. Throughout the province, members are coming together to respond to the hurdles that come our way, and this year’s convention focuses on all this and more.
2:00 – 9:00 p.m.
4:00 – 5:00 p.m.
Alberta Hotel & Lodging Association Annual General Meeting
The past year has been a busy one for the AHLA, from successfully defeating an attempt by the Town of Fox Creek to levy new taxes on hotels, to helping our members cope with record setting occupancies. Join your Board of Directors and CEO Dave Kaiser for a full accounting of what the AHLA is doing for you.
Membership dues must be paid in full to attend.
5:00 – 5:30 p.m.
Alberta Hospitality Safety Association Annual General Meeting
6:00 – 9:00 p.m.
Opening Reception and Trade Show sponsored by Fairmont Jasper Park Lodge
The current economy is a great opportunity for you to secure attractive pricing on furniture, fixtures and equipment. The AHLA’s trade show attracts a wide range of exhibitors with the products and services that you need. Don’t miss it!
7:30 – 7:00 p.m.
8:00 – 10:00 a.m.
Opening Breakfast sponsored by Connect Logistics Services
Keynote Address – Michael “Pinball” Clemons
Renowned as one of pro football’s most electrifying players, Toronto Argonauts running back Michael “Pinball” Clemons is the CFL’s all time, all purpose yardage leader. It’s impossible to overstate just how dynamic, how energizing Michael Clemons is on stage. Contrasting boundless “pinball”-like energy with moments of quiet dignity, he engages audience members, literally, to deliver an unforgettable, often emotional speech. One of the most in-demand speakers in Canada, he talks with unabashed passion about teamwork, about the potential in each of us to achieve anything we set our minds to, and about putting your heart — fully — into everything you do.
10:00 a.m. – 1:30 p.m.
Trade Show & Luncheon
Don’t miss the second half of one of Canada’s most popular hospitality industry trade shows and win fantastic prizes offered by our exhibitors. Be sure to visit each booth for your chance to win!
Lunch served from 11:30 a.m. to 1:00 p.m.
Vote for your favorite trade show booth by 12 noon.
Passport prize draws start at 12:30 p.m. sharp.
1:45 – 3:00 p.m.
Wifi Myths Part 2 sponsored by Telus Communications
You know that your guests expect fast and reliable WiFi – is your property up to the task? This session will go into depth on how to ensure that you have the capacity you need to meet your guests’ expectations.
Property Tax: How much is too much?
Property values in Alberta have changed significantly over the last few years – are you paying too much? Learn the basics of property tax assessment and ensure you know all the facts.
Your property can compete directly with the OTAs on metasearch channels like Google, Kayak and Trivago. Lower your reservation costs by attracting direct bookings through these increasingly popular channels.
3:15 – 4:15 p.m.
Insight on Government
Get an insider’s view of Alberta’s political landscape – inside the government and out. Join our expert panel to find out what is driving policy decisions in key areas such as tourism, taxation, labour, and liquor & gaming.
Crafting an Outstanding Guest Experience
Rural tourism has tremendous potential in our province. Join the Alberta Small Brewers Association and students and faculty from Olds College Hospitality and Tourism Management program as we present and explore a number of ways your property can create a craft experience for your guests.
Managing the Carbon Levy
How will the government’s carbon levy and climate change initiatives affect your property and business? Energy efficiency experts will help you become more energy efficient, reducing the amount of carbon levy you pay, and your operational costs.
Fairmont Jasper Park Lodge Property Tour
Take a unique guided tour behind the scenes at one of Alberta’s premier resort properties. This tour will focus exclusively on housekeeping and grounds maintenance. Learn what it takes to make this grand hotel run smoothly on a daily basis!
Housekeeping Award Presentations sponsored by Travel Alberta
2017 Housekeeping Award recipients will be presented with their award at this ceremony in advance of the Housekeeping Awards Gala.
6:00 – 7:00 p.m.
Housekeeping Awards Gala sponsored by Travel Alberta
Join us in recognizing the hard working individuals who consistently deliver the highest level of cleanliness to visitors. Front line staff from all over Alberta will come together to honour the hard work and attention to detail that goes into achieving the coveted Housekeeping Award at this legendary industry event.
7:30 – 1:00 p.m.
Sunshine Breakfast sponsored by Alberta Hospitality Safety Association
Join the AHSA for a hearty breakfast and hear keynote speaker Andrew Sharman’s thoughts on the importance of commitment to health and safety in the workplace. Andrew’s perspective on this topic has been informed by a 22-year career with the British Army, followed by a number of senior roles in both the UK and Canada, including his current position as the Vice President, Facilities and Operations at the University of Alberta.
9:00 a.m. – 10:15 a.m.
Alberta Accommodation Outlook sponsored by Alberta Culture and Tourism, Business Development & Investment Attraction Unit
This conference staple will give owners and general managers a comprehensive outlook on Alberta’s accommodation industry. You will receive key information about the state of Alberta’s lodging sector, recognizing current existing economic and market conditions, and projected supply and demand. This session covers the information you need if you are in charge of marketing, product development, or financing for hotels and fixed-roof accommodation in 2017.
Detecting Organized Crime
Do you really know what’s happening in your hotel? A look into organized crime and how your hotel could unintentionally play host to credit card fraud, drug trafficking, stolen property and human trafficking or child exploitation. You’ll learn what to look for, how to prevent these crimes, and how to prevent your hotel from being an attractive place for criminals to do business.
Effective Employment Policies
Do your employment policies address the range of situations that may arise in the hospitality industry? What should you do if an employee is charged with a crime? How do you protect competitive information when an employee leaves? What if you think a staff member has a substance abuse problem? The AHLA’s legal experts will discuss what your property needs to know to treat your staff fairly and protect your business.
10:30 – 11:45 a.m.
Q&A with Bill Robinson in partnership with the Alberta Gaming & Liquor Commission
From legalized marijuana to self-serve beer dispensers, there’s much to discuss in the world of liquor & gaming. Join AGLC President & CEO Bill Robinson for an in-depth question & answer session.
Crime Prevention through Design sponsored by the Alberta Hospitality Safety Association
Edmonton Police Constable Dale Brenneis will introduce you to environmental design concepts that help deter criminal and nuisance activities and create a safer environment for both your employees and your guests.
Building a Financially Engaged Team
In the hotel business, guests come first, but your financial performance is the bottom line. Managing, communicating, and delivering consistent financial results is paramount to your prosperity. The most valuable tool you have to accomplish this is a high-functioning team that communicates around financial accountability, commitment, and results.
Take advantage of a unique opportunity to book one on one 30 minute coaching sessions with Hotel Financial Coach David Lund for personalized help for you and your team ($100 + GST).
Gold Key Award Recipient Check-In
Gold Key recipients are asked to check in prior to attending the Gold Key Awards Luncheon.
Gold Key Awards Luncheon
The AHLA’s Gold Key Award recognizes long term front line staff and supervisors from hotels and motels across Alberta. Celebrate the employees who have committed themselves to Alberta’s tourism & hospitality industry!
1:30 – 4:00 p.m.
Communicating with Influence
While leading defence and aerospace projects in Europe, keynote speaker Gregor Jeffrey knew that success in his role was dependent on his ability to communicate effectively, so he studied and practiced public speaking and presenting – and became worse. After years of research, he discovered that we’ve been focusing on the wrong things, and that the key to communicating successfully is found in science. In this interactive two-hour talk, Gregor will show you that there is an incredibly simple way to deliver the right information at the right moment to engage your owners, your staff, and your guests.
5:00 – 6:00 p.m.
Employer of Choice Award Presentations
Properties that have achieved the Employer of Choice Award will receive their award at a ceremony prior to the evening gala.
6:00 – 7:00 p.m.
Chairman’s Dinner & Employer of Choice Celebration sponsored by ENMAX Energy
Join Perry Batke, Chair of the AHLA’s Board of Directors, in honouring the hotels and motels that achieved the 2016-17 Employer of Choice designation. The evening will wrap up with dancing to the tunes of the Oil City Sound Machine.