Virtual Education Series Archive

Guest speaker: ARETE Training (workplace conflict specialists)

We know as hoteliers, your goal is to work with your staff to provide best in class service to guests. However, we also know that working in the service industry can sometimes present challenges. It’s critically important that staff are trained on how to respond to and manage a full range of human emotions and behaviors.

Workplace Violence Prevention and De-escalation training gives employees the practical skills needed to effectively respond to and safely manage a full range of behaviours, from low-level agitation and verbal abuse through to escalated behaviours, threats, and acts of violence. As a result, workers assume greater responsibility for their safety, while recognizing their critical role in responding to situations and behaviours.

View the Violence Defusing Summary

Visit our safety training website for more violence prevention training — FREE for Safety Subscribers