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AHLA Staying Safe Guide
The Staying Safe guide was developed by the AHLA to help hotel owners, managers, and staff:
- reopen safely and successfully while COVID-19 poses a significant risk to public health,
- understand and comply with current legislation and public health recommendations, and
- assure employees and guests that your hotel is a safe place to work and stay.
This guide will be updated as new or additional information becomes available. Visit ahla.ca/COVID19 for the most current information.
General reopening information for any business owner.
- General Relaunch Guidance (Government of Alberta)
- Risk Mitigation Tool for Workplaces/Businesses Operating During the COVID-19 Pandemic (Government of Canada)
Hotels, Motels & Other Lodgings
Hotel-specific information to help keep staff and guests safe.
- Guidance for Hotels, Motels, Bed & Breakfasts, and Vacation Rentals (Government of Alberta)
- Guidance for Personal Services (Government of Alberta)
- Guidance for Swimming Pools and Whirlpools (Government of Alberta)
- Hospitality Insurance Program COVID-19 Resource Centre (Western Financial Group)
Gaming & Liquor
All gaming facility operators and retailers are required to submit an operational plan to Alberta Gaming, Liquor and Cannabis (AGLC) prior to opening.
Food & Beverage
Establishments serving food and beverages need to meet specific requirements to keep staff and customers safe.
Water System Safety
Reduced occupancy in hotels or closures over the last couple of months has also meant reduced water flow. Under these conditions, water may stagnate, creating environments that may support the growth of disease-causing organisms, so you need to flush your water system properly.
Signage to post around your property to promote good health & safety practices.
As you bring staff back and train them on new procedures and protocols, it’s a great time to have them brush up on their skills with some FREE training!
Tourism Works Video Training
AHLA members have free access to the AHLA’s Tourism Works training videos. These videos focus on:
Not an AHLA member? Sign up for a FREE trial membership, valid until October 1, 2020, and start accessing Tourism Works videos today!
Financial Leadership Videos
If you are an AHLA member but don’t know your promotional code, please contact Gayle Day, Office Administrator, at 780.436.6112.
If you are interested in becoming an AHLA member, please contact Michael Presniak, Manager of Membership & Operations, at 780.423.9239. In order to support all Alberta hotels during COVID-19, we are offering complimentary trial AHLA memberships that will be valid until October 1, 2020.
Read What to Do in a Financial Crisis by David Lund.
Emerit offers skills training, upgrading, and certification opportunities for a wide range of tourism and hospitality professions. All Emerit programs are based on industry-defined standards and are recognized across Canada. Through Emerit’s traditional online learning, workbooks, and manuals, your employees can focus on building real skills for a wide range of tourism and hospitality professions.
Let guests know you’re open for business!
- Alberta at Home: This new website allows tourism businesses to provide special offers to their customers, such as take-home meal kits or buy-now, travel-later deals.
- Gillis COVID-19 Sales Relief Website: Gillis hospitality sales professionals has set up an online sales community to give you access to sales leads, sales tips, and a forum to answer your sales questions. Users will be asked to register and provide their credit card for the 60-day trial, but there will be no charge if you cancel before the 60-day deadline. Also see our webinars web page to watch Gillis’ webinar about Holding the Line & Protecting Your Revenue During COVID-19.
- Bounce Back Canada: Minuteman Press has created the the Bounce Back Canada initiative, which provides free local advertising on your local Bounce Back website.
- 5 Ways for Hotels to Prepare for Recovery and Reopening: TrustYou (Guest Feedback and Hotel Reputation Software) provides some tips about communicating with guests and regaining consumer confidence.