Imagine this: It’s a beautiful summer day, and guests are enjoying a cool dip in your hotel’s pool. Like children will do, a six-year-old boy breaks into a run, and the next thing you hear is a sickening crack after he trips on a dip in the pool deck and his head hits the cement. [...]
There are 47 new MLAs in the Legislature. As such, it is important that we work to educate them on the issues that are important to the tourism industry. We need to connect with all MLAs to build and foster relationships. By informing your elected representative about the role and importance of the tourism/hospitality industry [...]
Recently, members of the Alberta Hospitality Safety Association (AHSA) voted to amalgamate with the AHLA, effective January 1, 2020, subject to: Meeting all requirements identified by WCB and Alberta Labour; AHLA establishing a new membership category for WCB industry code 87503 properties with no additional membership fee, and with voting rights restricted to resolutions regarding [...]
Recently, the Government of Alberta introduced Bill 2: An Act to Make Alberta Open for Business, in addition to creating a new youth minimum wage. Prior to the 2019 election, the AHLA met with United Conservative Party representatives to share the impacts of provincial labour legislation that had been passed under the former government. Many [...]
It’s hard to believe, but the vast majority of hotels in Canada in 2019 are still processing their hotel guests upon check-in using magnetic stripe technology. This is a very risky approach! EMV technology has been proven to be very effective against fraud. Visa reported that as of Sept 2018, EMV-compliant merchants saw counterfeit fraud [...]
Thank you to all who attended this year's 99th Annual Convention & Trade Show at the Fairmont Banff Springs - it was a truly special centennial celebration and final convention. Congratulations to our Housekeeping Award, Employer of Choice, and Gold Key Award recipients, and thank you to our sponsors! Photos are available on flickr. Available session [...]
The average Canadian Hotel can expect to receive in excess of 12 chargebacks per year, costing thousands of dollars in write-offs directly impacting your bottom line! The average value of a credit card chargeback due to fraud is just over $600 in Canada. It is critical that hotels review how they process credit cards upon [...]
This year’s EoC properties employ 25% of people working in Alberta’s accommodation industry. The AHLA’s goal is for every member to achieve the EoC designation. This year’s outstanding employers will be recognized Tuesday, April 16, 2019 at the AHLA’s 99th Annual Convention. Employers who receive the Employer of Choice designation have gone over and above [...]
Do you ever feel like everything is on fire? Former Fort McMurray Fire Chief Darby Allen is going to share his remarkable story about what it takes to really lead your team when everything is on fire. .Do you have an employee that you don't know how to deal with? Bad For Business: How Employers [...]
If you run a restaurant or bar, in addition to their hourly wage, chances are your staff will receive tips from customers. There are two types of tips: Controlled Tips The term controlled tips refers to tips that an employer controls or possesses and then must pay to the employee. The following are some examples of controlled [...]
