It’s hard to believe, but the vast majority of hotels in Canada in 2019 are still processing their hotel guests upon check-in using magnetic stripe technology. This is a very risky approach! EMV technology has been proven to be very effective against fraud. Visa reported that as of Sept 2018, EMV-compliant merchants saw counterfeit fraud [...]
Thank you to all who attended this year's 99th Annual Convention & Trade Show at the Fairmont Banff Springs - it was a truly special centennial celebration and final convention. Congratulations to our Housekeeping Award, Employer of Choice, and Gold Key Award recipients, and thank you to our sponsors! Photos are available on flickr. Available session [...]
The average Canadian Hotel can expect to receive in excess of 12 chargebacks per year, costing thousands of dollars in write-offs directly impacting your bottom line! The average value of a credit card chargeback due to fraud is just over $600 in Canada. It is critical that hotels review how they process credit cards upon [...]
This year’s EoC properties employ 25% of people working in Alberta’s accommodation industry. The AHLA’s goal is for every member to achieve the EoC designation. This year’s outstanding employers will be recognized Tuesday, April 16, 2019 at the AHLA’s 99th Annual Convention. Employers who receive the Employer of Choice designation have gone over and above [...]
Do you ever feel like everything is on fire? Former Fort McMurray Fire Chief Darby Allen is going to share his remarkable story about what it takes to really lead your team when everything is on fire. .Do you have an employee that you don't know how to deal with? Bad For Business: How Employers [...]
If you run a restaurant or bar, in addition to their hourly wage, chances are your staff will receive tips from customers. There are two types of tips: Controlled Tips The term controlled tips refers to tips that an employer controls or possesses and then must pay to the employee. The following are some examples of controlled [...]
“In Canada, people with disabilities have about $47 billion in disposable income. In terms of population, the 6.2 million people with disabilities in Canada represent the size of the Greater Toronto Area—the opposite of a niche market.” – Rich Donovan, CEO of The Return on Disability Group. There are two common misconceptions when it comes to accessibility [...]
Fresh perspectives and innovative approaches are integral to the health and success of the AHLA, and all members have a voice in who represents them. Elections for the 2019 AHLA Board of Directors will take place in March 2019. Three seats are up for election this year and Nominations will be accepted until 4:00 p.m., Monday, March 4, 2019. The board [...]
In an effort to better serve VLT retailers and gaming entertainment centres, and support the Alberta Lottery Fund, AGLC has updated the Liquor Licensee Handbook with VLT policy amendments that took effect January 1, 2019. Full policy changes can be viewed here. Below is a summary of the amendments: Consumer demand assessment model Net sales [...]
The Hotel Association of Canada (HAC) ended 2018 with a strong stance by issuing a press conference and calling on the federal government to follow through on the Standing Committee on Finance’s Pre-Budget Consultations Report. The Committee recommends actions focused on tax fairness and tax avoidance, which would help address the existing advantages currently [...]
