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Guests with Service Animals

The AHLA encourages its members to inform their front line staff about the law regarding guests who use service animals.  When a guest asks for their service animal to be accommodated, consider the following:

• Disabilities such as paralysis, blindness or deafness may be outwardly obvious. Others, such as chronic fatigue syndrome or depression, may not be as evident.  Just because you can't see the disability doesn't mean it doesn't exist.
• If there is a disability, is the animal a service animal?
• Does the animal address the challenges that the guest's disability causes? Few hard and fast standards exist to answer this question.
• Will the animal's presence create a threat to the health and safety of other guests?
• Will the presence of the animal fundamentally alter the nature of your property’s service?

To Find out more about service dogs - click here. 

The Access Canada program can help you serve guests with disabilities. Access Canada is a voluntary program designed to improve information and access for people with disabilities who use public accommodation, and includes standards for improved accessibility as well as staff training. 

For more information about accommodating guests traveling with pets, please call PetsCanStay at 1.877.413.3161, or visit www.PetsCanStay.ca.