FAQ

Government Relations

Can you omit the Tourism Levy charge for guests staying 28 or more days?

The operator can omit the Tourism Levy charge only if an exemption condition is known at the time the room is paid for and is recorded on the invoice (e.g. accommodations held by the same individual for 28 days or more). Operators must retain relevant documents to support all tax exempt revenue recorded. These documents are subject to inspection and audit by appointed representatives of the Provincial Treasurer.

If at first the Levy is charged and the qualification for an exemption is later established, the operator may refund the Levy to the payer and deduct the amount on its next return. The operator then should retain the documentation to support its own deduction.

To view the complete information circular, click here.

For more information, contact Tax and Revenue Administration at 780.427.3044, or click here.

Human Resources Development

Does the AHLA have training videos available?

The AHLA does not have training videos; however videos are available through the Edmonton Public Library with a valid library card. To obtain a list of titles, visit www.epl.ca and click on "Search the Catalogue" to use the keyword search feature.

In Edmonton, call the Edmonton Public Library Audio Visual Department at 780.496.7011. Elsewhere in Alberta, contact your local or regional library and ask them to fax 780.496.1885 or email ill@epl.ca requesting an interlibrary loan of videos from the Edmonton Public Library.


What is emerit?

emerit is the brand name of national training & products that include certifications, for which the AHLA is the delivery agent in Alberta.


What is the AHLA's involvement in foreign worker recruitment?

The AHLA is committed to ensuring that our members deal with agencies that are honest, reliable, and that comply with Alberta's labour laws. For example, any organization calling itself an employment agency must be licenced under the Fair Trade Agreement.


How do I become an Employer of Choice?

The Employer of Choice online audit reviews your organization's current human resource practices. For more information please visit the Employer of Choice website at www.ahlaeoc.ca.

Member Communications

How can I advertise my property, furniture or equipment for sale?

If you have something you would like to place in the classifieds, visit http://www.ahla.ca/for-sale-job-postings/ click "Add Posting" and after your posting has been reviewed it will be made available for viewing.


What type of materials can the AHLA provide my property?

The following signage and educational materials are available to members FREE OF CHARGE from the Alberta Hotel & Lodging Association. To order, email gday@ahla.ca or call 780.436.6112 / 1.888.436.6112.

Innkeepers Act
Accommodation operators in Alberta are subject to the Innkeepers Act and are legally required to post Section 7 of the Act in each room. The AHLA has Section 7 of the Innkeepers Act available on 5" X 11.5" cards suitable for posting in guest rooms.

Do Not Disturb
This sign hangs from guest room doorknobs. The reverse side states "Please Make Up Room."

No Visitors Allowed
This property signage states
"NO VISITORS ALLOWED AFTER 11:00 P.M."
The sign is 5.5" X 8.5."


Why should you be a member of the AHLA?

The AHLA promotes the interests of our members with provincial and federal levels of government. We also offer highly competitive programs and services such as electrical energy and natural gas, property & liability insurance, telecommunications, and employee benefits that deliver value to your bottom line!


Where can I get Bibles for my property’s guest rooms?

Members of The Gideons International place and distribute Bibles to accommodation properties. Visit www.gideons.org for more information


How Many Members Does the AHLA Have?

Currently, the AHLA has 913 fixed roof and campground members, and 186 associate members.


Are AHLA members expected to follow a Code of Ethics?

In March 2006, the AHLA's Board of Directors adopted the association's Mission Statement and 8 Key Values. The 8 Key Values affirm the AHLA’s commitment to upholding high ethical standards while conducting business with AHLA members, vendors and industry partners. The AHLA strives to ensure that the people and companies we associate with support the values that we expect from our members.

The AHLA’s Board of Directors encourages all members and associate members to:

Respect the intrinsic value and equality of each and every guest, customer, and member with whom they interact, and to demonstrate respect in all of their business activities.

Commit to honesty. Act in good faith, with the highest standards of business practices and professionalism.

Demonstrate trustworthiness by honouring the commitments that they make to guests, customers, and members.

Commit to offering quality products and services.

As stewards of Alberta’s tourism and hospitality industry, make decisions based on a spirit of “win-win”.

Celebrate the unique nature of Alberta’s tourism and hospitality industry, and the contributions and successes of the people and organizations that are touched by it.

Take pride in serving customers, guests, and members.

Show courage as they endeavour to provide products and services using these 8 Key Values.

Member Value Programs

How much will I pay for property & liability insurance through the AHLA's endorsed program with HED Insurance and Risk Services?

Because every property is different, HED Insurance is pleased to provide a customized quote based on your property's unique characteristics. Please contact Justin Friesen at 1.800.665.8990 or by email at jfriesen@hedinc.com.


I'm on the AHLA's electrical energy contract - what happens if I sell my property?

You are bound to the terms of your electrical energy contracts with both Enmax and the AHLA. Because of our highly competitive rate, your electrical energy contract with the AHLA can add to your property's value! If you are thinking about selling your property, we encourage you to notify both the AHLA and your lawyer early in the process.


Can there ever be a retroactive assessment to participating properties if claims are high in the AHLA’s Insurance Program?

Absolutely not. Participants will always have a guaranteed maximum cost and will have the opportunity for year-end rebates if claims are low.


How can my property be covered by the AHLA’s Letter of Credit with AGLC for my liquor orders?

An application form must be completed and returned to the AHLA with a copy of the Letter of Credit you currently hold with AGLC through your bank. Once approved by the AHLA, hotels receive a PIN number from AGLC and can dial an 800 number to place their order. AGLC holds hotel cheques on file for deposit when an order is placed.


Will Western Financial Group Insurance Solutions do a survey/coverage review of my property?

Yes, to provide safety and loss prevention recommendations, and also to review with your property’s existing coverage, in case any changes are necessary.


Will safety or loss prevention recommendations made under the AHLA's Insurance Program be mandatory?

Not immediately (except for obvious and inexpensive improvements that can fairly easily be done right away), but in the future if you choose to not comply with reasonable recommendations, you may face increased premiums and/or increased deductibles. In this manner, all participating members are protected.


What if my property requires Canopco Hospitality telecommunications technical support?

Questions or concerns regarding technical issues for Canopco Hospitality products and services can be addressed by calling 24/7 Support at 1.866.717.3411 option 2.


How can I find out more the telecommunication products and services offered by Canopco Hospitality in partnership with the AHLA?

Canopco, a Globalive Communications Corp. Company, offers a complete suite of telecommunications products and services. A trusted partner of the AHLA, Canopco provides innovative solutions tailored to your property’s needs.

Find out more about the benefits and savings that Canopco offers to AHLA members, see the Globalive Communications Canopco listing in the AHLA Buyers' Guide.


Can my staff take advantage of the AHLA's telephone programs?

By partnering with Yak Communications (Canada) Corp., AHLA Member staff can save more on long distance. Now offering exclusive AHLA Member employee discounts on home and cell phone long distance calling. For more information and online sign up, please visit http://www.canopco.com/promoYak.aspx

Tourism Marketing

What is the difference between an advertisement and a listing in the Accommodation or Campground Guides?

A listing in the Accommodation Guide reflects all the basic information gathered by the AHLA's Quality Assurance Team when they visit your property each year. All listings for the Official Accommodation and Campground Guides and www.travelalberta.com are created from information that our Quality Assurance Team gathers through the inspection process. Listings contain standardized information and follow the same format for all properties. For information about your listing, please email us at tourismmarketing@ahla.ca or talk to the Quality Assurance Advisor who inspected your property.

If you wish to provide more information about your property, an advertisement can contain almost any relevant information you choose including photos, graphics, and slogans. Display advertisements can really make your corporate identity, and your property's unique features, stand out. For information about advertising in the Accommodation Guide, please call 1.888.436.6112.


Where can I find information about statistics and trends on the tourism industry?

For Canadian statistics, contact the Reference Centre at the Canadian Tourism Commission by telephone at 1.613.954.3943 or by email: reference@ctc-cct.ca.

For Alberta statistics, visit industry.travelalberta.com. For occupancy statistics, visit www.hvs.com.


When will my property be inspected for the Accommodation or Campground Guides?

To ensure that our Quality Assurance Advisors see your property as any guest would, annual inspections are not announced.