FAQ

Convention FAQ

Who should attend this event?

The AHLA Convention & Trade Show is designed for all levels of staff for fixed roof accommodations of properties of all sizes. You must be a member of the AHLA, in good standing, or an invited guest to attend this annual event.

Where do I stay?

The Chateau Lake Louise is now  accepting bookings for AHLA Convention & Tradeshow attendees at a discounted rate until March 14, 2016. Click here to book your room or call 1-800-441-1414.

How do I get to the convention?

To access a map and directions to Chateau Lake Louise, click here.

How do I register?

  • You can securely register online. 
  • You can register manually by filling out a registration form and faxing it to 780.425.5121 or by emailing it

What does it cost to attend the convention?

Full Registration prior to the Early Bird Deadline of March 20 at 4 p.m. is $525.00. After March 20 the cost is $675.00. There are also various fees for individual tickets.

What methods of payment do you accept?

Fees can be paid by VISA, MasterCard or cheque made payable to the Alberta Hotel & Lodging Association, c/o AMG Solutions.

What is included with a Full Registration package?

A Full Registration entitles you to all official events that take place from April 17-19, 2016. This includes all meals, business sessions, and access to the trade show.

Can I register while I am at the convention?

Yes. On-site registration will be available at the AHLA registration desk in the Fairmont Chateau Lake Louise anytime after 2 p.m. on Monday, April 18, 2016.

Do I need to wear a name badge?

Yes. Your name badge is your admission to all areas of the convention, including business sessions, meals and trade show. 

How do I receive my name badge?

You can pick up your registration package, including name badge and delegate bag, on site at the AHLA Registration Desk at the Fairmont Chateau Lake Louise upon your arrival.

I won’t know the names of the people attending until about one week prior – can I still register?

Yes, please complete the registration form and indicate the package or tickets required with name(s) to be advised.

What do I do if I have already registered, but now I can’t attend?

Please contact the AHLA office directly at 1.888.436.6112 and we will process your cancellation or transfer your registration. A non-refundable administration fee applies to all cancellations. Please note that no refunds will be accepted after April 9, 2016. However, delegate substitutions are permitted.

I’m not a member of the AHLA.  Can I still attend?

The AHLA Convention & Trade Show is for AHLA members or invited guests only. If you are not a member, please contact the AHLA office with your special request.

What is the dress code for convention?

Business Casual, with the exception on the Housekeeping Awards Gala and Chairman’s Dinner, which are cocktail attire.

Can my children attend?

Children may attend the convention and trade show with their parents. In order to attend and participate in any of the meals, they will be required to register and pay the applicable fees.

When and where is the Trade Show?

The Trade Show takes place Sunday, April 17, 5:00 p.m. – 9:00 p.m. & Monday, April 18, 10:00 a.m. – 1:30 p.m. at the Fairmont Chateau Lake Louise.

Do I have to register for the convention if I just want to attend the Trade Show?

Yes. There are individual prices to attend the trade show on Monday or Tuesday. The ticket price includes the meals for the Opening Reception as well as the Luncheon.